BIRDEM (Bangladesh Institute of Research and Rehabilitation in Diabetes, Endocrine and Metabolic Disorders)

Attendant Pass
Attendants’ pass is issued by Reception on admission two for each patient. Pass is for attending to the needs of your patient, but not for staying at the bedside.

Night stay
Only one visitor may stay in the single room, deluxe room, super deluxe room and suit.Attendant pass will be needed for the purpose.

24-Hours Pharmacy
Please enquire about medicine prescription each day from Nursing Station/Reception Deskand deposit the medicine at the Nursing Station only against receipt. All medicines are available at the Hospital pharmacy.Please collect your medicine card by depositing TK 500.

Phone Facility
Please make your STD/ISD/Local Calls from the booth at the ground floor near the Front Office Reception Area.
No calls are connected to patients between 10 A.M. & 6 P.M. Discourage Tele Enquiry of patient’s condition to avoid misunderstanding and restrict your calls to the hospital.

Follow up Visits
Hospital has an OPD Department where you may come for follow up visits and enable your consultant to assess your progress.

Billing

Billing is done across 24 hours
Security deposit paid at the time of admission is adjusted against charges for increased services.
During the hospital stay, any outstanding bill amount needs to be cleared within 48 hours.
Your doctor

For any information on your medical investigations and treatment, your length of the stay and advance estimation of the medical expenses, please discuss with your consultant under whom you have been admitted. You may seek help from the ward's sister-in-charge.
Food Service timings

Breakfast: 8:30am to 9am.
Lunch: 12:30pm to 1:30pm.
Tea: 4pm to 4:30pm.
Dinner: 7:30pm to 8:30pm.
Nutrition

You can select hot, fresh and nutritious meals of your choice from a menu. A dietician will evaluate your nutritional status in consultation with the doctor.
Please inform the dietician of any existing food allergies or special dietary restrictions.
Please have meals on time. This will help us administer medications at the correct time.
Patients admitted after lunch hours will not be provided with lunch. However, snacks and light refreshments will be provided.
Food for the patient's attendant is provided in only single rooms, deluxe rooms, super deluxe rooms and suit rooms with applicable charges.
Cafeteria
BIRDEM Hospitals has the pride of having a beautiful atrium cafeteria where patient relatives and friends can relax and wait.

Laundry service
Laundry service for the patients is available at a reasonable cost

Safeguarding your property
We do not recommend keeping valuables/ large sums of money in the hospital. The hospital will not be responsible for any loss or damage of such items.

Security

Please follow all staff instructions.
BIRDEM is a 'no tobaco, smoking, alcohol' hospital.
Please note that telephone calls from the room will be billed automatically per call unit.
Surgical Patients

On the day fo the patient's operation, family members are requested to wait in the lobby. Updates on the surgical process will be delivered. When the operation is over, the surgeon will speak to visitors personally.
Medicine return

At the time of discharge the same price of the unused medicines will be credited in advance to the patient's bill.

Convenience

24-hour pharmacy.
Value-added services

Conveniences like an extensive car park, ATM and hotel accommodation solutions, telecommunications and video conferences, business and conference center as well as Internet access are provided.

Feedback

Please ensure that you fill up the feedback form before you leave the hospital following discharge.

Assistance for you

You can discuss your suggestions or make queries about hospital services to the administration and management.

For all matters you may contact theDG,BIRDEM & Director Hospital
For all medical issues you may contact the Medical Superintendent.
For all patient services, you may contactDirector Hospital.
For all hospitality and housekeeping services, you may contact General Manager - Hospitality
For all matters relating to nursing care, you may contact Nursing Superintendent
For all matters relating ward, floor administration and billing, you may contact the Reception Desk/Nursing station.